Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing, or otherwise using the CareAI platform ("Service") operated by CosmoOps ("we", "us", or "our"), you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Service.

We reserve the right to update these Terms at any time. Material changes will be notified at least 14 days in advance. Continued use of the Service constitutes acceptance.

2. Eligibility

• You must be at least 13 years old (or 16 in the EU/UK) to use the Service independently.
• If you are between 13 and 18, you must have parental or guardian consent.
• You must have legal capacity to enter into a binding contract.
• You may not use the Service where doing so violates local laws or regulations.

3. Nature of the Service — Not Medical Advice

CareAI is an AI-powered clinical information service. All outputs — including but not limited to conditions, diagnoses, medication suggestions, lab orders, SOAP notes, diet plans, dental charts, and risk scores — are generated by artificial intelligence and are informational only.

• CareAI is NOT a licensed medical device, hospital, clinic, or pharmacy.
• No output from CareAI constitutes a diagnosis, prescription, or professional medical opinion.
• AI models may produce errors, hallucinations, or outdated information. Never rely solely on CareAI outputs for any health decision.
• Always seek the advice of a qualified physician, pharmacist, or other licensed health professional.
• CareAI does not monitor your health in real time and is not an emergency service.

4. Emergency Situations

If you or someone else is experiencing a medical emergency — including chest pain, difficulty breathing, stroke symptoms, severe bleeding, loss of consciousness, or thoughts of self-harm — stop using this application immediately and call your local emergency number (e.g. 911, 999, 112).

CareAI is not designed or equipped to handle time-critical emergencies. Relying on it in an emergency could cause serious harm or death.

5. Account Registration & Security

• You are responsible for maintaining the security of your email account, as magic-link authentication grants access via your inbox.
• You must notify us immediately at support@care.ai if you suspect unauthorised access.
• One account per person. You may not create accounts on behalf of others except for dependent profiles (e.g. minor children) as permitted by the Service.
• You may not share account access with other individuals.
• We reserve the right to suspend or terminate accounts that violate these Terms.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws.
• Submit false, misleading, or fraudulent health information.
• Attempt to reverse-engineer, scrape, or extract data from the Service.
• Upload content that infringes third-party intellectual property rights.
• Use the Service to harass, harm, or deceive other individuals.
• Attempt to bypass security, rate-limiting, or authentication mechanisms.
• Use automated tools (bots, scrapers, crawlers) to access the Service without written permission.
• Use the Service to provide clinical advice to others in a professional capacity without appropriate regulatory authorisation.

7. User Content

"User Content" means any data, text, images, documents, or other material you submit to the Service (e.g. symptom descriptions, uploaded files, voice recordings).

• You retain ownership of your User Content.
• You grant CareAI a limited, non-exclusive, worldwide licence to store, process, and transmit your User Content solely to provide the Service to you and as described in our Privacy Policy.
• You represent that you have the right to submit all content you provide and that it does not violate any law or third-party rights.
• You are responsible for ensuring uploaded medical documents are your own or that you have authorisation to share them.

8. AI Outputs & Accuracy

CareAI's clinical outputs are generated by large language models and are subject to the following limitations:

• Not exhaustive: AI assessments may miss conditions, drug interactions, or contraindications relevant to your specific circumstances.
• Not personalised clinical care: Outputs do not account for your full medical history unless you explicitly provide it.
• Drug recommendations are informational: Any medication or dosage suggestion must be verified with a licensed pharmacist or prescribing physician before use.
• ICD-10 codes are indicative: Codes assigned by the AI are for reference only and are not official diagnostic codes for insurance or billing purposes.
• Model limitations: AI outputs may contain errors, outdated clinical guidelines, or information that does not apply to you.

9. Credits & Payments

Certain features of the Service may require the purchase of credits or a subscription. Where applicable:

• All prices are displayed inclusive of applicable taxes unless noted otherwise.
• Credits are non-transferable and have no cash value.
• Unused credits may expire; expiry terms are shown at point of purchase.
• Refunds are provided in accordance with our Refund Policy and applicable consumer law.
• We reserve the right to change pricing with 30 days' notice for subscription plans.

10. Intellectual Property

All software, design, AI models, prompts, trademarks, logos, and content created by CareAI (excluding User Content) are the exclusive property of CosmoOps and are protected by intellectual property law. You may not copy, modify, distribute, reverse-engineer, or create derivative works without prior written consent.

Clinical reports generated for you are provided for your personal, non-commercial use. You may share them with your healthcare providers. You may not resell or republish them.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We do not warrant that any AI output is medically accurate, complete, or suitable for clinical decision-making.

12. Limitation of Liability

To the fullest extent permitted by applicable law, CosmoOps, its directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, goodwill, or other intangible losses.
• Any harm arising from reliance on AI-generated clinical outputs.
• Decisions made or not made based on information provided by the Service.
• Any harm resulting from delay in seeking professional medical help.

Our total liability to you for any claim shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) £50 / $50 USD. Some jurisdictions do not allow exclusion of implied warranties or limitation of liability, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless CosmoOps and its affiliates from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from (a) your use of the Service in breach of these Terms, (b) your User Content, or (c) any misrepresentation you make.

14. Third-Party Links & Services

The Service may contain links to third-party websites or references to external resources. These are provided for convenience only. We do not endorse, control, or accept responsibility for any third-party content or privacy practices. Use of third-party services is at your own risk.

15. Termination

• You may delete your account at any time from Settings. This will initiate data deletion as described in our Privacy Policy.
• We may suspend or terminate your account immediately for material breach of these Terms, illegal activity, or to protect the safety of others.
• Upon termination, your right to use the Service ceases immediately. Sections 3, 8, 10, 11, 12, 13 and 17 survive termination.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer-protection laws in your jurisdiction provide otherwise.

17. General

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and CosmoOps regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact Us

For questions about these Terms, contact us at: legal@care.ai